CoxHealth wants to help you understand the billing and collection process and resources that are available for you and your family.
CoxHealth will provide care without discrimination for emergency medical conditions regardless of a patient’s ability to pay. If you have insurance coverage such as Medicare, Medicaid, government or other health insurance, CoxHealth will bill insurance following your treatment. If you are insured and have questions about your coverage or your level of benefits, please contact your insurance provider. If you are uninsured and meet certain income guidelines, you may apply for Financial Assistance, including reduced hospital charges and interest-free payment plans. You can get more information about the CoxHealth Financial Assistance Policy (FAP) and an application, or make a request to receive written notice or communication electronically by speaking with a Patient Services representative or by calling 417-269-0523. Information and application forms are also available at any CoxHealth hospital, clinic location, or at www.coxhealth.com.
Prior to or on the day of service, you will be requested to pay your estimated responsibility for the services. If you have insurance, the estimated responsibility will be determined based on your insurance benefits. If you are uninsured, a deposit will be requested. If you receive care at a CoxHealth Emergency Department, payment will not be requested until you have received a medical screening.
Following your treatment, billing statements will be mailed to you for any amounts which you may owe. We will send information with your bill about how to apply for financial assistance. Payment in full is expected within thirty (30) days of the statement. If you need help to pay your bill, would like to make payment arrangements, or be considered for financial assistance, it is important that you contact us promptly by calling the phone number listed on the billing statement to avoid placement of your account with a collection agency. You may apply for financial assistance up to two hundred forty (240) days after your initial billing statement. In addition to billing statements, phone calls may be made to you about your account.
Please contact us at the phone number listed on the billing statement if you would like to inquire about or dispute your bill. An itemized statement of charges for the services provided by CoxHealth is available upon request.
If you are unable to pay your balance in full, payment arrangements may be made by calling us at the phone number listed on the billing statement. Payment arrangements must be agreed to by CoxHealth in accordance with the guidelines outlined below to avoid placement of your account with a collection agency. If you believe you are unable to meet below payment amount, a completed financial statement will be required for a consideration review.